REFUND POLICY
Last updated: November 4, 2022

Your purchase of our digital products and services indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of the company.

We want you to feel comfortable about transacting business with the company.  We are committed to providing each customer with exceptional service.

The Client may cancel an order within 24 hours of purchasing and request a refund if the funds on account have not been depleted in use of completing the service requested. In the event where a refund is possible, you will be refunded any unused funds minus a 20% processing fee. To request a refund, please complete the ATB Refund Request Form and email this form to admin@allthatbuzzja.com. You will be sent a Statement of Account detailing all work completed up until the refund request along with the total remaining on your account to be refunded. ATB uses a 14-working day refund policy, which begins on the date of request.

Once the refund request is approved and processed, you must elect to have the funds credited back to a local bank account.

Refund Policy for Consultation Sessions:

If you have scheduled a consultation with the company and you are unable to keep your appointment, we ask that you give us 48-hours advance notice. If you cancel with less than 48-hours’ notice, you will be charged 25% of the full-service price of all consultations booked.

Cancellations made less than 30 minutes prior to appointment are considered no shows. You are welcome to reschedule your appointment at an earlier or later time in order to avoid cancellation fees. If you do not show up for your appointment (no show), and did not call to cancel at least 30 minutes prior to the appointment, you will be charged 100% of the full-service price of all appointments booked.